Privacy Policy

Pearl Skin Clinic (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, book an appointment, or receive treatment from us.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pearl Skin Clinic

Address: 123 Harley Street, London W1G 7HY, UK

Email: info@pearlskin.co.uk

Phone: 0044-7594605850

Website: pearlskin.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

Information We Collect

We may collect the following types of personal information:

Personal Information

  • Full name
  • Date of birth
  • Email address
  • Telephone number
  • Postal address

Appointment Information

  • Appointment requests
  • Consultation bookings
  • Treatment preferences
  • Booking history

Medical Information

Where necessary for your consultation or treatment, we may collect relevant medical information, including:

  • Medical history
  • Allergies
  • Current medications
  • Health conditions
  • Treatment suitability assessments

This information is collected solely to provide safe and appropriate aesthetic treatments.

Payment Information

Payments are processed securely through trusted third-party payment providers. Pearl Skin Clinic does not store your full debit or credit card details.

Website Usage Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Referral source

Cookies and analytics data

How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Book and manage appointments
  • Provide consultations and treatments
  • Maintain patient records
  • Send appointment confirmations and reminders
  • Process payments and deposits
  • Improve our services and website
  • Comply with legal and regulatory obligations
  • Respond to complaints or feedback

With your consent, we may also send you updates about our services, promotions, skincare advice, and clinic news. You may opt out of marketing communications at any time.

Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Provision of healthcare services where applicable

Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Appointment booking providers
  • Payment processors
  • IT and website support providers
  • Email and marketing platforms
  • Healthcare professionals involved in your care
  • Regulatory authorities where required by law

All third parties are required to keep your information secure and process it in accordance with applicable data protection laws.

Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.

While we work to protect your data, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Maintain patient records
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce our policies

Medical records may be retained for the period required under applicable UK healthcare regulations.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data where applicable
  • Restrict or object to processing
  • Request a copy of your personal data (data portability)
  • Withdraw consent at any time where consent is the legal basis for processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information, visit the ICO website.

Marketing Communications

If you choose to receive marketing communications from us, we may send information about:

  • New treatments
  • Special offers
  • Clinic updates
  • Skincare advice
  • Promotions and events

You can unsubscribe from marketing emails at any time by following the unsubscribe link or contacting us directly.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Children's Privacy

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children without appropriate legal authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be published on this page with the revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under UK GDPR, please contact us:

Pearl Skin Clinic

Address: 123 Harley Street, London W1G 7HY, UK

Email: info@pearlskin.co.uk

Phone: 0044-7594605850

Website: pearlskin.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

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